fvw Kongress Partner

Vitamin C for your customer relations!

The AIC Service and Call Center GmbH was founded in 1994 by Andreas Diederich in Cologne. AIC has been the customer service specialist in the tourist industry for over 25 years.

Now, during the Corona period, well-nurtured customer relations are more important than ever. Integrated Customer Care is the secret to success.

Especially in light of the rapid development of digitised, automated processes related to information searches, booking and support, qualified personal contact with the customer represents a real distinguishing feature and elicits a positive brand experience.

In this regard, AIC scores points with reliable ‘made in Germany’ quality and clearly sets itself apart from other providers.
AIC has a unique selling point with over 500 qualified employees across five locations in Germany, including many travel experts with above-average training, and native speakers of 20 different languages, as well as 25 years’ experience in the tourist industry.

Working with the contractual and legal security of a German company, as well as reliable communications infrastructure via telephone, social media, email and chat, AIC ticks all the boxes when it comes to profitable customer service.

AIC integrates itself in the structures, processes and brand identity of the client in a fast, flexible and pragmatic manner, becoming part of the company and thus improving the quality of customer relations in a cost-efficient and sustainable fashion.


  • AIC Service & Call Center GmbH
    Gottfried-Hagen-Straße 36
    51105 Köln


  • Telefon + 49 221 963720
  • E-Mail kontakt@aic-services.com
  • Ansprechpartner Andreas Diederich
  • Webseite www.aic-services.com
fvw Kongress Partner

Vitamin C für Ihre Kundenbeziehungen!

Die AIC Service und Call Center GmbH wurde 1994 von Andreas Diederich in Köln gegründet. Seit über 25 Jahren ist AIC der Kundenservice-Spezialist in der Touristik.